Palio FAQ | Palio di Siena tickets

Palio FAQ - Frequently Asked Questions

Where are Palio Tours tickets located?
For general descriptive purposes, Piazza del Campo (where the race is run), is defined into 4 areas: 1) Mossa (Start/Finish Line), 2) Fonte Gaia, 3) Casato and 4) San Martino. We have reserved Grandstand Seats in each of the first 3 locations; and Balcony Seats (or balcony standing positions) in all 4 locations. Private Window (or Shared) options are located in the Mossa, the Casato or the San Martino.

When will we receive our tickets?
Actual Palio Tickets for the race will be given to you in Siena; our Siena contact details will on your ticket voucher. We do not mail Palio tickets for several logistical reasons, primarily to avoid any problems (i.e. lost in the regular mail; forgotten at home, etc).

Will there be someone in Siena to assist us?
Our company personnel will be in Siena for the Palio. They are available to answer any questions you may have during your visit to Siena. The Tickets Only Package does not include transportation, transfers, tour escort, or any services not explicitly listed on the invoice provided to you for your reservation. If you wish to have such additional services, please let us know as they can be added to your reservation.

If we have balcony tickets, how many persons are on the balcony?
We have several balcony, some at the Start/Finish Line and other locations (away from the Start Line area; Casato, Fonte Gaia and San Martino). Each balcony can have from 10, up to 30 persons; not all, but in most cases 1/2 are seated, 1/2 standing behind the seats. Each position is assigned. Regardless of size, some balcony are offered for private use.

How are the tickets arranged on a balcony?
Unless otherwise stated, balcony are arranged with seats in front and standing positions behind the seats.

Is there access to restrooms?
Balcony Ticket locations offer access to a restroom, either in the adjoining space or close by. If needed, one of personnel or a balcony manager can show you to the restroom. Grandstand Tickets do not offer access to restrooms. If you have an emergency, it will be necessary to exit the campo.

Are the tickets located in the shaded areas of the campo?
Tickets in the Mossa, Casato and Fonte Gaia are in the shaded areas of the campo during the race and the historical parade that comes before the race. Tickets in San Martino (balcony) can be in the sun, but you have access to the connecting apartment.

How are the Grandstands arranged?
The grandstands start at ground level, at the edge of hard dirt track; they are five rows in height; “bleacher” style, but offer individual rod-iron chair-backs to delineate each numbered position.

From the Grandstands are we able to see to the far side as the race as it moves around the track?
Yes, given the campo has a natural downward slope (going away from the grandstands towards the Torre del Mangia) you are able to see the race and the action as it moves around to the far side for the 3 laps it takes to complete.

Will food be served during the Palio or should we bring food?
Our Balcony options will serve some drink refreshments (sodas, juices and or water, depending on the particular balcony) and or snack food items (again depending on the balcony) in the adjoining shop (or apartment) during the two-hour parade that precedes the race. Our Window/Apartment ticket options do provide an assortment of light food items and drink refreshment (including wine, water and juices). It is not necessary to bring your own food and it is otherwise requested not to bring any additional wine, alcohol or drinks of any kind in glass bottles. Could depend on security measures in place for a particular year, but for Grandstand reserved seating you are permitted to bring your own beverages in plastic bottles; possibly some light food is also permitted, but in either case these items cannot be carried in coolers or other large containers.

What happens after the race?
After the winning horse/jockey crosses the finish line, a full celebration of the winning Contrada will begin (as one could expect). Once this celebration starts there is no time limit; the first order of business is to take the Palio banner (drappellone), which is on display on the podium at the Start/Finish Line; eventually the winning Contrada members will make their way with the banner, their winning horse and jockey to leave the campo, passing Fonte Gaia and exiting the campo at San Martino. In July, the winning Contrada take their initial celebration to the Church of the Provenzano; in August this initial celebration finds its way to the Duomo (Siena Cathedral). Eventually the winning Contrada will make their way back to their own neighborhood to continue their celebrations. These celebratory actions are open to the public.

If we cannot make our trip, what is the cancellation / refund policy policy?
Palio Tickets are non-refundable.

What time does the race start and end?
The time to be in your reserved ticket position is by 5:00pm (July) or 4:30pm (August); in most instances the race/event will over by 8:15pm.

Our children will join us on this trip – can they attend the Palio? Are there discounts for children?
Yes, children can attend, but suggest the minimum age to consider is 5 years. Unfortunately, discounts for Palio tickets are not offered for children.

I have a small child – can they sit on my lap while we are in our seats?
Sorry it is not possible. This is primarily due to lack of sufficient space in either the reserved grandstands or seated balcony positions, as well as for general safety concerns. However, a ticket option that can work well for families with smaller/younger children is with one of our apartments with windows overlooking the campo square.

What happens if it rains?
If there is rain on the day of the Palio (July 2nd or August 16), making the track conditions not suitable to run the race, then the race will be rescheduled for the next day (July 3rd or August 17) or even the day after if necessary. Your tickets, are good for the race whichever day it is run. Unfortunately there are are no refunds if you are not able to stay over for the rescheduled race.

Is parking available if we arrive by car on the Day of the Palio?
Yes, there are defined pay-to-park (blue line) areas and also pay-to-park covered parking garages around the perimeter of the historical city. From these areas you would then walk in to the city center. With the many people arriving, naturally the earlier you arrive, the more chance of finding a spot to park. Your confirmation ticket voucher will provide our Siena contact details and the location you can come to receive your tickets; Palio tickets should be picked up by 2:00pm on the day of the race. You may contact us in Siena if you wish to arrange to take your tickets prior to the day of the race.

Public Parking is available on the perimeter of the historical city